Skills and services play a part but engineers should be able to do more than just that.
They should have sufficient experience and knowledge about the industry, equipment types, maintenance services and solutions. Combining all these details together, it makes them a dependable person to rely on when it comes to your equipment.
Whether it is an equipment which requires or upgrade, your engineer should be able to explain the purpose behind whichever service.
Through this article, we’ll clearly explain the reasons why your engineer should be an expert in technical advisory as well.
With the title of a technical advisor, it means that the engineer truly is an expert in the field and their opinions regarding the situation at hand are reliable.
Especially when it comes to a point where you are looking to improve your business productivity, solutions like a upgrade, redesign or replacement will have to be considered. However, you may not know which solution is best for your equipment.
In that case, your engineer should be able to step in and identify which action to take. Besides pointing out the exact solution, there is also a need for them to clearly explain the reasoning behind it and the benefits attained in the future.
Vast experience and knowledge
Equipment failure can happen and when it does, your business will end up being affected. For instance, common problems in electric generators like misaligned rotating machinery, faulty squirrel-cage rotor bars, unsynchronized AC or DC motors should be easily spotted. Here is when electric generator servicing will come in to resolve the previously mentioned problems.
On the other hand, they should also possess the ability to immediately identify any unusual problems.
Typically, they should possess engineering disciplines and practices such as industrial design, modelling, materials research, scientific research, process design and other sorts of skills which clearly show their ability in handling and assessing your equipment.
Better communication skills
Sometimes, the engineer is able to spot the problem but poor communication skills are preventing him from advising you properly.
It is an important skill if you want to take in the advice and suggestion effectively – which means enhancing your knowledge of your equipment’s condition and when it is time to for a repair or any other type of solution.
When you have a better understanding of your equipment, you will know when is the right time to call in your engineer. For instance, if your generator is leaking then you will know that the oil, fuel or coolant is having a problem. But since the answer is not clear, the engineer will come in and do a generator overhauling to identify the exact problem.
Work hand in hand with you
Each time servicing or installation is done, you should ensure that it is a collaboration effort. From assisting you in updating your equipment maintenance log to advising you on the best possible action to take, your engineer should do such things constantly.
Taking the time to discuss your equipment’s condition is also a great move you should take every now and then. By putting it down in words, you will not only understand the current equipment’s condition much better but be able to know future equipment types you will be bringing in as well.
Getting proper consultation regarding your equipment is essential. Even if the equipment has been repaired or returned to its original condition, when the same thing happens again you will be left confused.
So, always take the initiative to learn and ask your engineer on why a certain service is done. Once you’ve achieved that, you are both improving your knowledge in the industry and helping out your business.